CUSTOMER CARE
At Yarn as a Second Language, we care about our customers as much as we care about our craft. Our goal is to make your experience—from browsing to stitching—as smooth and enjoyable as possible.
If you have questions about your order, our products, or your experience on our site, we’re here to help.
How to Reach Us
For customer support, please contact us at:
yaslhooks@gmail.com
We do our best to respond to all inquiries within 1–2 business days.
Order Support
For questions regarding order status, tracking, or issues with your purchase, please include your order number in your message so we can assist you more efficiently.
Policies & Information
For details regarding shipping, returns, exchanges, and refunds, please visit our Shipping & Returns page.
Our Commitment
As a small, online-only business, every order matters to us. We’re committed to clear communication, quality products, and resolving any issues fairly and promptly.
PRIVACY & SAFETY
Your privacy and safety are important to us. At Yarn as a Second Language, we are committed to protecting your personal information and providing a secure online shopping experience.
Personal Information
When you make a purchase or contact us, we collect only the information necessary to process your order and provide customer support. This may include your name, email address, shipping address, and payment details.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment Security
All payments are processed through secure, trusted third-party payment providers. Yarn as a Second Language does not store or have access to your full payment information, such as credit card numbers.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses standard security measures to help keep your data safe.
Communications
If you provide your email address, it may be used to:
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Send order confirmations and shipping updates
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Respond to customer service inquiries
You may unsubscribe from promotional emails at any time.
Policy Updates
We may update this Privacy & Safety policy as needed. Any changes will be posted on this page and take effect immediately.
If you have questions or concerns about your privacy or safety, please contact us at: yarnasasecondlanguage@gmail.com
WHOLESALE INQUIRIES
Thank you for your interest in carrying Yarn as a Second Language products in your shop!
We’re excited to partner with yarn stores, retailers, and creative businesses that share our passion for making crochet more comfortable and accessible. Our ergonomic crochet hooks are designed with real crocheters in mind and are a great fit for shops that value quality, education, and community.
Interested in Wholesale?
If you’d like more information about wholesale pricing, minimum order quantities, or availability, please reach out to us at:
We review wholesale inquiries on a rolling basis and will get back to you as soon as possible.
We appreciate your interest and look forward to connecting!